Tracy Carter
6507 Tower Drive, #201, Alexandria, VA 22306

Phone: 703-244-9910 E-mail: tcarter4444@yahoo.com

A Telecommunications Professional with over 18 years experience in Circuit Design, Project Management, Testing, Provisioning and Switch Engineering

 

 

 

 

Service Activation Engineer – Telecommunications              2/ 2013 – Present                                                                                                                                 1/ 2011 – 12/2011
Time Warner Cable | Herndon, VA GIA VOIP project
Performed daily Service Activations for an VoIP network.  Which includes testing and turning up STS, DS3, DS1and trunk level circuits, troubleshooting, Confirming network mapping/and test access points in the Fujitsu DWDM, and managing the milestone dates to meet  standard metrics. 

Contact LEC to confirm LEC order completion and testing.  Report any circuit failures with the local LEC, opening repair tickets on all circuits, coordinating technical bridges and escalating internally following proper protocols.  Confirm circuit fix using JDSU to test head to head with LEC network tech.  Update circuit orders and test completion results in EXPO and Granite to be released and turned over to the NOC to complete market service activation.

Work closely with Provisioning Engineers and Translations to ensure the circuits are designed correctly.
SKILLS:  Engineering Soft Switch (MGX), EXPO, Granite, JDSU, SONET

 

 

Network Engineer – Telecommunications                                          8/ 2006 – 12/2009
Verizon | Arlington, VA Telecommunications Services
Switch Engineering
Project managed, analyzed and monitored 176 Central offices within Eastern and Central Virginia and in LATA 254 in West Virginia ▪ Provided switch capacity (PRN, ISDN, PRI, DS1s STS1s, etc...) for BAU, FTTP and ACD Planners for forecasted new growth and growth planning ▪ Negotiated contracts for implementing jobs for future growth ▪  Maintained a 1.5M budget for future new growth construction ▪  Negotiated bids, coordinated and worked closely with vendors (ALCATEL-LUCENT, NORTEL and SIEMENS, ETC...) for each switch job, then determine the final decision for the needs of the business ▪ Monitored Analog, Digital, ISDN and PRI utilization, vetted (provided cost estimates for Switch) new growth office for FTTP Greenfield deployments. Researched and managed trouble tickets for switch maintenance work ▪ Worked closely with Central Office Staff for Maintenance issues (such as establishing jobs to replace defective equipment), with PSAP E911 (Emergency Disaster recovery), FTTP OSP and BAU OSP Planners.
SKILLS:  Switch, Project Manage, FTTP, Strategic Planning, Coordinating with Vendors.

 

 

Telecommunications Network Engineer, Contracts                            5/2005 – 8/ 2006
Verizon | Falls Church, VA Telecommunications Services
Network Engineering - Project Management – Fiber to the Premise Capacity

Management - Project Managed Capacity Management Projects for FTTP NORVA area ▪  Provided FTTP equipment & materials for all of NORVA Fiber Distribution Areas to eliminate held orders ▪ Monitored splitter, PON card, EDFA (Video) and T1 (voice) utilization in 25 Central Offices ▪ Worked as a SPOC for IVAPP (Integrated Verizon Advanced Provisioning Platform) and POC for all held orders within my Central Office district ▪ Tracked and resolved all of the NORVA FTTP Engineering issues and fallouts for all held orders.

SKILLS:  IVAPP, TIRKS, BDMS, FTTP Capacity Mgmt CCP, CCP-CMS

 

Supervisor - Network Operations Center                                          1/ 2001 – 5/ 2005
Verizon | Arlington, VA Telecommunications Services
Supervisor - Provisioning and Maintenance Groups
Managed Data Provisioning Group (DS1-DS0 group) staffed with 15 technicians (approx. 5 contractors) ▪ Provisioned digital and optic circuits from beginning to end, tracked, managed and monitored the turned- up a high volume (200-500 T1s) of T1 circuits on a daily basis ▪ Managed and monitored the Toll Free Number Platform and ACD ticket tracking system ▪ Provided daily and monthly reports of all completed orders to Director level ▪ Maintained a 99% turn-up rate. Circuits included: ATM, Frame Relay, Point to Point, SS7 ▪ Maintained high volume call center for Voice trouble tickets and coordinated with Engineering and all other major team players to resolve any issues.  Coordinated with Engineering, Planning and Vendors (CLEC’s: AT&T, Sprint, Verizon Core, etc...) on daily basis to meet required milestone dates for each order ▪ Submitted ASR’s and received FOC’s.
SKILLS:  Tellabs 532L & 5500 DACS, SONET, FT2000, DDM2000, React 2001, Toll Free Number Platform, Remedy, ITM-XNG(Granite)

 

 

 

Tracy Carter résumé continued…

 

Central Office Technician - Long Distance Technician              9/1997 – 1/2001
Bell Atlantic| Arlington, VA Telecommunications Services

Circuit Designed and Provisioned digital and optical circuits; tested and turned up DS0 - DS3, SONET OC3-OC48 circuits, Traffic verification, interacted with other CLEC’s for end to end turn ups monitored facilities ▪ Provisioned digital and optic circuits from beginning to end, tracked, managed and monitored the turned- up a high volume (200-500 T1s) of T1 circuits on a daily basis ▪ Managed and monitored the Toll Free Number Platform and ACD ticket tracking system ▪ Provided daily and monthly reports of all completed orders to Director Level; maintain a 99% turn-up rate. Circuits included: ATM, Frame Relay, Point to Point, SS7. Maintain high volume call center for Voice trouble tickets and coordinated with Engineering and all other major team players to resolve any issues. Coordinated with Engineering, Planning and Vendors (CLEC’s: AT&T, Sprint, Verizon Core, etc...) on daily basis to meet required milestone dates for each order.  Submitted ASR’s and received FOC’s.
SKILLS:  Tellabs 532L & 5500, FT2000, DDM2000, React 2001, SONET, Coordinating with LEC, Remedy, ITM-XNG (Granite)

EDUCATION

Business Administration - Northern Virginia Community College | In Progress

Project Management Program –Boston University Corporate Education Center

 

 

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